3…check your hardware
Depending on the user, this problem can sometimes be caused by defective hardware, for example. B. due to a defective internal SD card.
To resolve this issue, users had to disconnect the problematic device from the motherboard.
This solution may require opening the computer case. If your computer is still under warranty or you don’t know how to properly remove the hardware, you should try another solution.
Are you looking for the best diagnostic equipment? Here are the best options.
4. Disconnect USB devices
Many users use all kinds of USB devices such as keyboards, mice, Bluetooth or Wi-Fi adapters.
Several users have reported that their PCs are stuck on the home screen because of the USB keyboard and mouse.
To solve this problem, simply disconnect all USB devices, including the keyboard and mouse, and try to boot without them.
Users have also reported that disabling all USB devices solved the problem, so feel free to try it.
5. Deactivating the cable manager
- Switch to secure mode as described in the first solution.
- Press Windows + R and type services.msc. Press Enter or OK.
- In the Services window, locate the Credential Manager service in the list and double-click it to open its properties.
- When the Properties window opens, set the execution type to Disabled and click Apply and OK to save the changes.
- Restart the computer and see if the problem persists.
Some users claim that this problem occurred on their PC because Credential Manager was disabled. So, if this service is disabled on your PC, you should enable it and see if it solves the problem.
Users also claim that the problem is caused by the Windows Update service. To correct the error, change the way this function is started. Just follow the steps below:
- Open the Services window.
- Find the Windows Update service in the list and double-click it to open its properties.
- When the Properties window opens, set the Startup Type to Automatic (delayed start) and click Apply and OK to save your changes.
Then restart the computer and see if the problem persists.
Is safe mode not working on Windows 10? Solve the problem with our detailed guide!
6. Disabling the quick start function
- Press the Windows + S keys and go to the control panel. Select Control Panel from the list of results.
- When you open the control panel, select Power Options.
- Select what the switch does from the left menu.
- Click the Change Settings button, which is not currently available.
- Enable Quick Start (recommended) and click Save Changes.
The computer may start slightly slower after disabling quick start, but the boot screen problem should be solved.
Quick start is a useful feature of Windows 10 because it saves data after the computer is turned off, allowing for a faster start. But you have to keep them in mind for this kind of problem.
7. Remove the battery from the notebook
Press Start Scan to find problems with Windows.
Press Repair All to troubleshoot proprietary technologies.
Scan the PC with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the damaged files are replaced with new Windows files and components.
If you have this problem with your laptop, you may be able to solve it by removing the battery. Turn off the laptop and remove the battery for a minute or two.
Then reinstall the battery and check if the problem persists. If you have an extra laptop battery, you can try replacing the old one and see if it helps.
8. Delete SmartPass
Everyone uses third-party applications, but sometimes these applications can interfere with the operating system and cause these and other problems.
Several users reported that this problem occurred with the SmartPass application on their computer. To resolve the issue, run Windows 10 in safe mode and uninstall the application causing the problem.
After uninstalling the application, check if the problem persists.
9. Uninstalling the fingerprint reader software
A fingerprint reader is one of the best ways to protect your PC from unauthorized access, but it can cause problems.
Several users claim that this problem is caused by the fingerprint reader software, and to fix it, the software needs to be uninstalled.
To remove the software, first go into safe mode by following the steps outlined in the first solution. Then uninstall the fingerprint reader software and check if the problem is solved.
10. Remove recently installed updates
- Go back to secure mode.
- Open the Settings application. The quickest way is to press the key combination Windows + I.
- When you open the Settings application, go to Updates and Security.
- Now click on the Update History button.
- A list of all recently installed updates is displayed. Remember the names of the latest updates. Click on the Remove Updates button.
- You should now see a list of recent updates. Find problematic updates in the list and double-click on them to remove them.
If uninstalling the updates solves the problem, you can temporarily prevent Windows from installing the updates.
Windows updates are important, but they can sometimes cause certain problems on your PC.
Read our simple guide to become an expert in uninstalling Windows updates!
11. Delete Ngc directory
- Start Windows in protected mode.
- When you start safe mode, navigate to this folder: C: WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft
Keep in mind that some of these files are hidden, so you will need to view the hidden files and folders. To do this, click on the Top View tab and check the Hidden Items box.
- Find the Ngc folder and try to delete it. This folder is protected by default by the system, so you must first take possession of it. To do this, right-click on the folder and select Properties from the menu.
- Click on the Security tab and then click on the Advanced button.
- When the Advanced Settings window opens, click Change under Owner.
- Enter the name of the user in the Enter the name of the object you want to select field and click Check Names. If all is well, click OK to save your changes.
- Select the Replace Owner on Subcontainers and Objects check box and click Apply and OK to save your changes.
- A safety warning may appear. Click Yes to continue.
- You then have full control over the Ngc file. All you have to do is remove it from your PC.
After deleting the folder, just restart the computer and the problem is solved. Note that this solution works if you connect to Windows 10 with a PIN. If you do not use a PIN, this solution may not be suitable for you.
12. Disable wireless WAN adapter in BIOS
If you’re stuck on the Windows 10 start screen, you may be able to solve the problem by disabling the wireless WAN adapter in the BIOS.
To learn more about this feature and how to disable it, we strongly recommend that you consult your motherboard’s manual for detailed instructions.
12. Car repair
- Reboot the computer several times during the boot process. Click the Advanced Settings button when it appears.
- Now select Troubleshooting > Advanced Options > Auto Repair.
- Automatic recovery will now begin. Follow the on-screen instructions to complete the repair.
If you can’t find the Auto Repair option, you can use the Restore on Startup option. Once the repair process is complete, the problem should be resolved.
13. Use command line
- Reboot the computer several times while the computer is booting up to start the automatic recovery.
- Click the More Options button when it appears.
- Now select Troubleshooting > Advanced Settings > Command Line.
- When the command line opens, type sfc /scannow to scan and repair the computer. This command checks if the file is damaged and repairs it. Some users recommend using chkdsk c: /f /r, so definitely try it.
- When the scan is complete, restart your computer and see if the problem persists.
Several users have reported that this problem can be easily solved by using the bootrec command. To do this, run the command line by following the steps above and type one of the following commands (or each in turn) + Enter :
- bootrec /fixmbr
- bootrec /fixboot
- bootrec /scanos
- bootrec /rebuildingbcd
After running the commands, check if an error message still appears. Some users suggest using these commands:
- bcdedit / export C:BCD_Backup
- C :
- CD boot
- Attribute bcd -s -h -r
- run c:bootbcd bcd.old
- bootrec /RebuildBcd
Working on the command line is like taking a walk in the park after reading our guide!
14. Windows restart update service
- Switch to security mode as described above.
- Press the Windows + X key to open the Win + X menu and select Command Prompt (Admin) from the menu. (If the command line is not available, you can also use PowerShell as administrator).
- When the command line opens, enter the following commands:
- netstop wuauserv
- cd %systemroot %.
- run SoftwareDistribution SD.old
- Starting the wuauserv network
Then close the command line and restart the computer. Now check if the problem is solved.
15. Using System Restore
- Restart the computer several times during the boot process until the automatic recovery message appears.
- Now go to Troubleshooting > Advanced Options > System Restore.
- Choose a user name and enter a password.
- Click Next, select the desired restore point and follow the on-screen instructions to restore your PC.
- Once the computer is restored, make sure the problem remains.
Some users claim that running the system restore has solved the problem for them, so definitely try it.
It also corrects any recent problems by returning the system to its previous state.
16. Reset windows 10
If the problem is still not resolved, you can try restarting Windows 10 as a last resort. Before you begin, we should warn you that resetting Windows 10 will delete all your files from your C drive, so you need to back up.
You must use secure mode to back up your files. Additionally, you may need Windows 10 installation media that you need to create with a media creation tool.
After backing up your files, you can reset Windows 10 by following these steps:
- Reboot the computer several times until the automatic recovery starts.
- Select Troubleshooting > Reset this PC > Erase everything.
- In the next step, you may be asked to insert the Windows 10 installation media, so make sure it’s ready.
- Now select your version of Windows and click on the Single Drive button where Windows is installed > Just delete my files.
- You should now see a list of the changes the reset will make. When you are ready to begin, click Reset.
- Now follow the on-screen instructions to perform the reset.
After the reset, you will have a fresh installation of Windows and the problem should be resolved permanently.
As mentioned above, this solution will remove all files from your system disk, so use it only if other solutions cannot solve the problem.
Still having problems?
Repair them with this tool:
- Download this PC recovery tool excellent on TrustPilot.com (can be downloaded from this page).
- Click on the Start Scanning button to scan for Windows issues that may be causing problems with the PC.
- Click Restore All to fix issues related to proprietary technologies (exclusive discount for our readers).
Restoro was downloaded by 0 players this month.
Does your Windows 10 ever crash when you log on? If so, feel free to share your experiences and other possible solutions in the comments section below.
Editor’s comment : This article was originally published in September 2017 and revised and updated in January 2021 for timeliness, accuracy and completeness.
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